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Shipping Policy

We ships orders to the United States, Canada, Europe, Australia.etc. We cooperate with major and trusted international carriers UPS,FedEx, DHL, TNT to ensure your package arrives to your destination fast and affordable.

Total Delivery Time = Processing Time + Shipping

Time Processing Time:2-5 working days

Note:

Some of hot selling dolls need to wait 5-10 working days.Processing Time of the product is calculated from the time your order is confirmed

For order(s) with more than one item, the processing item will according to the item with longest processing item.

Shipping Time:

North America:

√ the United States: 7-12 Working days

√ Canada: 10-15 Working days

Europe:

√ the United Kingdom: 10-15 Working days

√ Germany: 8-10 Working days

√ France: 8-10 Working days

√ Italy: 7-11 Working days

√ Spain: 8-10 Working days

√ Poland: 7-9 Working days

Asian:

√ Japan: 6-8 Working days

Shipping Rates: Free Shipping

Note:

Delivery times may be affected during public holidays as manufacturers and couriers limit their business. Although it is unfortunately beyond our control, we will try our best to improve the problem.

What is the return policy?

Because of the intimate nature of the toys/dolls we sell, we are unable to return or exchange purchased toys and products unless defective. It is for the health, safety and peace of mind of our customers.

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact our customer service email to ：

leo@ amztoys.com

Customers have the right to apply for a return within 15 days after delivery the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.